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Quantlake Privacy Policy (“PP”)
Welcome to Quantlake ("Q" "we" "us" or "our"). By using the information and services provided on www.quantlake.com (the “Website”), you agree to be bound by our Terms & Conditions and Privacy Policy.
Please take a moment to read this PP, if you do not agree with these terms, you should not subscribe to or use the Website. We are committed to protecting your privacy and ensuring the security of your personal information.
We understand the importance of responsible data management and adhere to the regulations set forth by the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
We may update this PP to reflect changes in our practices or in response to legal requirements. We encourage you to review this PP periodically
1. Information We Collect
We strive to minimize the collection of personal data to only that which is necessary for our services. The information we collect may include:
User Account Information: we collect your name, email address, and any additional contact information you choose to provide when you register for an account. Your address may be required to comply with tax and local regulations. If you are a company we may need your company name and tax identification to comply with tax and local regulations.
Usage Data: we collect data related to your interaction with our platform and services, including log files, usage statistics, and geolocation.
Payment Information: if you choose to subscribe to our services, we may collect and process payment information, including billing details, credit card information, or other payment methods, but we do not store this information. We use Stripe for this purpose.
2. Lawful Basis for Processing
We process your data based on one or more lawful bases, including:
Contractual Necessity: processing your data is necessary to fulfill the terms of our contract with you, including providing our services.
Legitimate Interests: we process your data when it is in our legitimate interests to do so, such as improving our services, marketing, and ensuring the security of our platform.
Legal Obligations: we may process your data to comply with legal obligations and regulatory requirements.
Consent: in some cases, we may rely on your consent to process specific types of data. You have the right to withdraw your consent at any time.
3. How We Use Your Information
We use the collected data for the following purposes:
Providing our services, managing your account, and delivering relevant information.
Improving and optimizing our services by analyzing usage patterns and user feedback.
Complying with legal requirements and protecting our rights and your rights.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent and then, only for the purpose(s) for which consent was granted unless we are required to do otherwise by law.
4. Data Retention
We retain your data only for as long as necessary for the purposes for which it was collected and following applicable laws. The specific retention periods may vary depending on the type of data and the purposes for which it is processed. Once data is no longer needed, it will be securely deleted or anonymized.
Case 1: as a Free registered user, if you have not logged in over 12 months we will delete your account 30 days after sending you a notification, unless you login.
Case 2: as a Starter or Pro plan user, 12 months after the end of your subscription we will delete your account 30 days after sending you a notification, unless you login. However, we may retain some information required to meet our tax and accounting obligations.
Case 3: if you have requested to delete your account we will only keep some information required to meet our tax and accounting obligations.
Newsletter subscribers' information is kept until consent is withdrawn using the "unsubscribe" functionality.
5. Individual Rights
As an individual, you have certain rights regarding your data:
Access and Rectification: you have the right to request access to your personal information and correct any inaccuracies.
Deletion: you can request the deletion of your account and associated data. We will comply with this request, subject to legal or operational requirements.
Withdraw Consent: if we rely on your consent for processing, you have the right to withdraw it at any time.
Objection: you can object to the processing of your data based on legitimate interests.
To exercise these rights, simply Contact us.
6. Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share your information as described below:
Service Providers: we may share data with trusted service providers who assist us in delivering our services but only to the extent necessary for them to perform these services. For example, to send you emails.
Legal Compliance: we may disclose information when required by law or to protect our legal rights.
7. Do Not Sell My Personal Information
Even though we do not sell your personal information to third parties and we require your consent prior to collecting personal information, you can reach out to exercise your rights. Contact us
8. Third-Party Services
Q partners with selected third parties to facilitate and enhance our services. These third-party services may include cloud storage providers, payment processors, and marketing platforms. We are committed to ensuring that all third-party service providers adhere to privacy standards that are as protective as our own.
Here is how we manage and disclose personal information to third parties:
Service Providers: these providers deliver services such as hosting our data servers, providing customer support, processing payments, and sending out marketing materials on our behalf.
Legal Requirements: We may disclose your data to third parties if required by law or if necessary to protect our legal rights, comply with judicial proceedings, court orders, or legal processes.
Third-Party Names and Roles: for greater transparency, below is a list of the types of third-party service providers we use, including:
Cloud Storage Services: Amazon AWS – used for storing and managing data.
Payment Processors: Stripe – facilitates subscription payments.
Marketing Platforms: Mailchimp – assists in targeted advertising and customer outreach.
We encourage you to review the privacy policies of these third parties to understand how they process your data on our behalf.
9. Data Storage Location
Your data may be stored in various locations, including within the European Union, the United States, and other countries where our service providers and data centers are located. We take measures to ensure your data's security and privacy, regardless of the location.
We conduct assessments to ensure that data transferred to third countries maintain adequate levels of protection, in line with GDPR requirements.
Q uses Amazon services and AWS has certified to the EU-U.S. Data Privacy Framework (DPF) and adheres to the DPF Principles.
10. Data Security
We take appropriate measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security assessments.
11. Cookie Policy
12. Data Protection Officer (DPO)
For any questions or concerns related to data protection, privacy, or our cookie policy, you may contact our Data Protection Officer (DPO) using the following contact information:
Name of DPO: Romain Gandon
13. Contact Us
If you have questions or concerns about our PP, please contact us by clicking on this link: Contact us
